{"id":774,"date":"2026-09-01T06:51:02","date_gmt":"2026-09-01T06:51:02","guid":{"rendered":"https:\/\/tbalt.altrenyx.com\/terms-of-service\/"},"modified":"2026-09-02T10:41:26","modified_gmt":"2026-09-02T10:41:26","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/tbalt.altrenyx.com\/ms\/terms-of-service\/","title":{"rendered":"Terma Perkhidmatan"},"content":{"rendered":"<div class=\"tk-legal\">\n<p class=\"tk-legal-updated\">Last updated: 1 September 2026<\/p>\n<p>These terms apply when you browse this website or place an order with Tropika. By placing an order you accept them.<\/p>\n<h2>About us<\/h2>\n<ul>\n<li><strong>Address:<\/strong> 52-54, Jalan Indah 10E, Taman Perindustrian Selayang Indah, 68100 Batu Caves, Selangor, Malaysia<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:inquiry@tropika.my\">inquiry@tropika.my<\/a><\/li>\n<li><strong>Phone:<\/strong> +60 14-732 1101<\/li>\n<\/ul>\n<h2>Our products<\/h2>\n<p>Tropika products are natural personal-care and herbal products. Product photographs are for illustration; natural ingredients vary slightly in colour and scent between batches, and this is not a defect.<\/p>\n<p><strong>Our products are not medicines.<\/strong> Information on this website, including articles in our journal, is general guidance and is not medical advice. It is not intended to diagnose, treat or cure any condition. If you or your child has a medical condition, are pregnant, or are unsure whether a product suits you, please speak to a doctor or pharmacist first. Always read the label and patch-test a new product before wider use.<\/p>\n<h2>Placing an order<\/h2>\n<p>Adding items to your bag and paying places an order; it does not by itself form a contract. We accept your order when we confirm it by email. If we cannot fulfil an order, for example because an item is out of stock or the price was listed incorrectly, we will tell you and refund you in full.<\/p>\n<p>You may order as a guest or with an account. You are responsible for the accuracy of the delivery address and contact details you give us.<\/p>\n<h2>Prices and payment<\/h2>\n<p>Prices are shown in Malaysian Ringgit (RM) and include any applicable tax unless stated otherwise. Delivery is charged separately and is shown before you pay. Payment is taken at checkout through our payment provider.<\/p>\n<h2>Delivery<\/h2>\n<p>Delivery options and charges are shown at checkout and depend on where you are:<\/p>\n<ul>\n<li><strong>Collection<\/strong> from our Batu Caves premises, free of charge, once we confirm your order is ready<\/li>\n<li><strong>Peninsular Malaysia<\/strong>: courier delivery, typically 3 to 5 business days<\/li>\n<li><strong>Sabah, Sarawak and Labuan<\/strong>: courier delivery, typically 7 to 10 business days<\/li>\n<\/ul>\n<p>Delivery times are estimates given to us by our couriers, not guarantees, and can be affected by weather, festive periods and matters outside our control. Once a parcel is handed to the courier, tracking is available on your order page.<\/p>\n<h2>Damaged, incorrect or faulty items<\/h2>\n<p>Please check your parcel when it arrives. If an item is damaged in transit, is not what you ordered, or is faulty, contact us within <strong>7 days<\/strong> of delivery at <a href=\"mailto:inquiry@tropika.my\">inquiry@tropika.my<\/a> with your order number and photographs. We will arrange a replacement or a refund, and we will cover the cost of returning the item.<\/p>\n<p>For hygiene and safety reasons we cannot accept the return of personal-care products that have been opened or used, unless they are faulty. Requests to return unopened items for any other reason are considered case by case at our discretion; where accepted, return postage is the customer&#8217;s responsibility and items must be unopened and in resalable condition.<\/p>\n<p>Nothing in these terms affects your rights under Malaysian consumer protection law.<\/p>\n<h2>Accounts<\/h2>\n<p>You are responsible for keeping your account password confidential and for activity on your account. Tell us promptly if you believe someone else has accessed it. We may suspend an account that is being used fraudulently or abusively.<\/p>\n<h2>Reviews and submissions<\/h2>\n<p>You may review a product only if you have bought it, and only once per product. By submitting a review you give us permission to publish it on this site alongside your name. We may decline or remove reviews that are abusive, misleading, unlawful, or not about the product.<\/p>\n<h2>Our content<\/h2>\n<p>The Tropika name, logo, product photography, article content and site design belong to Tropika or our licensors. You may not copy or reuse them commercially without our written permission.<\/p>\n<h2>Liability<\/h2>\n<p>We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability arising from an order is limited to the amount you paid for it. We are not liable for indirect or consequential losses.<\/p>\n<h2>Governing law<\/h2>\n<p>These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction over any dispute.<\/p>\n<h2>Contact us<\/h2>\n<p>Questions about these terms: <a href=\"mailto:inquiry@tropika.my\">inquiry@tropika.my<\/a> or +60 14-732 1101.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Last updated: 1 September 2026 These terms apply when you browse this website or place an order with Tropika. 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